Now Hiring - Client Service Representative (CSR) / Account Manager in Hudson, MA

Location: Hudson, MA
Skills: customer service, print, mail fulfillment

MUST HAVES:

• Prior work experience in print, mail, fulfillment, or promotional industry
• Prior experience with estimating ,
• Prior experience with billing/invoicing experience
• Prior experience with large scale project management

RESPONSIBILITIES:

The primary responsibilities are to support clients to ensure completion of their projects and serve as consultant to meet client’s marketing production services objectives.

The successful candidate will be required to:

• Respond to new and existing client inquiries and order requests including understanding client requirements, initiating estimates and quotes and providing technical support to achieve clients marketing goals
• Enter orders into ERP system
• Create purchase orders for varied components of projects
• Work closely with production team as client advocate to communicate objectives clearly and manage production to ensure quality and expectations are met
• Handle client communication and documentation for client meetings, project status, inventory, and project/program requirements.
• Track project schedules, budgets, and quality goals for each client project
• Proactively resolve issues and handle challenges to meet client objectives

Requirements of Client Service Representative/Account Manager:

This is a Direct Hire position. The hours are Mon-Fri 8AM-4:30PM with some flexibility. The salary range is $55,000-$60,000 based on experience.

BENEFITS OFFERED:

Health Insurance, 401K, Life Insurance, PTO, Paid Holidays, and More!

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Experience level:

• 2 years

Application Question(s):

• Do you use LinkedIn? If YES please provide your LinkedIn link.
• What is your work authorization status? eg: US Citizen, Green Card, etc...
• What is your desired annual compensation? (you may give a range)
• How soon can you start?
• Where are you located?
• What is your experience in the print, mail marketing or mail fulfillment industry?
• Are you open to commuting to Hudson, MA on a daily basis?
• Have you applied or been interviewed for any role with Jet Mail in the past? If so, please provide details.
• What are your experience in billing/invoicing, estimating and project management?

Work Location: In person